Privacy Policy

Last Updated: 01/29/2025

1. Introduction

SANASA Life Insurance Co. LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our insurance services.

2. Information We Collect

We collect various types of personal information, including but not limited to:

• Personal Identifiable Information (PII): Name, address, date of birth, phone number, email, social security number, and government-issued identification details.
• Financial Information: Bank account details, credit/debit card information, payment history.
• Health Information: Medical records, claims history, and other health-related details.
• Policy Information: Insurance policy details, coverage history, and beneficiary information.
• Device & Technical Information: IP address, browser type, and cookies for website analytics.

3. How We Use Your Information

We use your information to:

• Process insurance applications and underwrite policies.
• Manage, service, and administer your policies.
• Process and settle claims efficiently.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Communicate with you regarding policy updates and relevant services.
• Ensure compliance with legal and regulatory obligations.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Affiliates and Business Partners for insurance-related services.
• Regulatory Authorities & Law Enforcement as required by law.
• Third-Party Service Providers for IT support, customer service, and fraud prevention.
• Reinsurers & Financial Institutions for risk management and financial transactions.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, and regular security assessments.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data where applicable.
• Opt-out of marketing communications.
• Restrict or object to certain data processing activities.
• Obtain a copy of your data in a portable format.

7. Retention of Information

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy and comply with legal and regulatory requirements.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. You may manage cookie preferences through your browser settings.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The last updated date will be shown at the top of this document.

10. Contact Us

If you have any questions or concerns, please contact us at:

SANASA Life Insurance Co. LTD
Address: No. 340 2/1, R. A. de Mel Mw, Colombo 03, Sri Lanka.
Email: info@sicl.lk
Telephone: +94 11 200 2021